Case study · Nordlicht Software GmbH

Customer portal shipped in 10 weeks for a German SaaS

React + Node customer portal with Stripe billing, role-based access and a reporting API.

10 wksidea to launch
99.9%uptime since launch
-60%support tickets

The challenge

Customers emailed support for invoices, usage data and plan changes; the team spent hours a day on manual admin.

What we did

Designed and built a MERN-stack portal with Stripe subscriptions, team roles, usage dashboards and a REST API, deployed on AWS with CI/CD and monitoring.

The results

Support tickets fell by 60% and the portal became the foundation for the product's self-serve upgrade flow.

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